Terms and Conditions
These Terms and Conditions govern your use of the PhysioPoint website, https://physiopoint.co.uk/, and, where applicable, the booking and use of services provided by PhysioPoint Limited.
By using this website, contacting us or booking an appointment, you agree to these Terms and Conditions. Please read them carefully.
1. About us
This website is operated by PhysioPoint Limited, a company registered in England and Wales under company number 11455580.
Registered office:
387 Stratford Road,
Shirley,
Solihull,
West Midlands,
B90 3BW
Website:
https://physiopoint.co.uk/
Email:
info@physiopoint.co.uk
Telephone:
0121 716 5158
2. Use of this website
You may use this website for lawful purposes and to obtain information about PhysioPoint, our clinics and the services we provide.
You must not use this website:
- In any way that is unlawful, fraudulent or harmful;
- To transmit malicious software, viruses or harmful code;
- To attempt to gain unauthorised access to our website, servers or systems;
- To interfere with the normal operation or security of the website; or
- To copy or reproduce website content without permission where it is protected by intellectual property rights.
3. Medical and healthcare information
Information provided on this website is intended for general information and educational purposes only. It should not be treated as a diagnosis, personalised medical advice or a substitute for an assessment by an appropriately qualified healthcare professional.
Symptoms, conditions and treatment needs vary between individuals. Information provided on the website may not be appropriate for your particular circumstances.
If you are concerned about your health, symptoms or medical condition, you should seek advice from an appropriate healthcare professional.
If you believe you are experiencing a medical emergency, you should contact the appropriate emergency medical service rather than relying on information provided through this website.
4. Physiotherapy and treatment services
Treatment recommendations are made following an appropriate assessment and are based on the information available to the treating clinician at the time.
Where appropriate, your physiotherapist or other treating healthcare professional will discuss your assessment, treatment options, potential benefits, limitations and any relevant risks with you.
Treatment will only be provided where the clinician considers it clinically appropriate and within their professional scope of practice.
We cannot guarantee that any particular treatment, rehabilitation programme, exercise programme, injection or other service will produce a specific outcome or completely resolve your symptoms.
5. Information you provide to us
You are responsible for providing accurate and complete information that may be relevant to your assessment or treatment.
This may include information about your symptoms, medical history, medication, allergies, previous treatment, investigations and any changes to your health.
You should tell your clinician if your symptoms or medical circumstances change during the course of your treatment.
6. Appointments and bookings
Appointments may be booked online, by telephone, by email or by another booking method made available by PhysioPoint.
Your appointment is not guaranteed until the booking has been accepted or confirmed by PhysioPoint.
You are responsible for ensuring that the contact information supplied when making a booking is correct so that we can send appointment information or contact you where necessary.
Appointment availability shown online may change and does not constitute a guarantee that a particular appointment time will remain available until the booking is confirmed.
7. Appointment times
Please arrive at the agreed time for your appointment. If you arrive late, we may need to shorten your appointment so that subsequent patients are not delayed.
If you arrive significantly late, it may not be possible to provide the appointment and you may need to rearrange your booking.
8. Cancellations and missed appointments
If you are unable to attend an appointment, please contact PhysioPoint as soon as reasonably possible.
Any cancellation, rescheduling or non-attendance conditions applicable to your appointment will be communicated to you as part of the booking process or by the clinic.
Where a cancellation or missed appointment charge has been clearly communicated and is applicable, you may be required to pay that charge.
PhysioPoint may need to cancel or rearrange an appointment due to clinician illness, emergencies, operational circumstances or other events outside our reasonable control. Where this happens, we will make reasonable efforts to contact you and arrange another suitable appointment.
9. Fees and payment
Fees for services may vary depending on the treatment, appointment type, clinician, location or other relevant circumstances.
Where prices are displayed on our website, we aim to keep them accurate and up to date. The applicable price will be the price confirmed to you when booking or before the relevant service is provided.
You are responsible for payment of charges associated with your appointment unless payment is being made by an insurer, employer or other third party under an arrangement accepted by PhysioPoint.
10. Private medical insurance and third-party funding
Where treatment is being funded by a private medical insurer, employer or another organisation, you are responsible for checking the terms of your cover and obtaining any required authorisation.
Insurance policies may include treatment limits, excess payments, exclusions or other restrictions. PhysioPoint cannot guarantee that an insurer or third party will pay for all treatment provided.
Where an insurer or other third party does not pay an amount for which you are personally responsible, we may request payment directly from you where permitted by the relevant agreement.
11. Home visits
Where PhysioPoint provides physiotherapy or other services at a patient's home or another agreed location, the patient is responsible for providing a reasonably safe environment in which the clinician can carry out the appointment.
We reserve the right to stop, postpone or refuse a home visit where the clinician reasonably believes that it would be unsafe or inappropriate to continue.
12. Treatment of children and young people
Treatment involving children or young people will be provided in accordance with applicable professional, safeguarding and consent requirements.
A parent, guardian or other appropriate responsible adult may be required to provide consent or attend appointments depending on the patient's age, circumstances and the nature of the treatment.
13. Website content
We take reasonable care to ensure that information published on this website is accurate at the time of publication. However, healthcare knowledge, clinical guidance, services, staff availability, prices and other information can change.
We may update, amend or remove website content without prior notice.
We do not guarantee that all information on the website will always be complete, current or free from errors.
14. External links
Our website may contain links to websites or services operated by third parties.
These links are provided for convenience or additional information. PhysioPoint does not control third-party websites and is not responsible for their content, availability, security or privacy practices.
A link to a third-party website does not necessarily mean that PhysioPoint endorses that website, organisation, product or service.
15. Intellectual property
Unless otherwise stated, website content including text, graphics, branding, logos, layouts, photographs, videos and other materials is owned by, licensed to or used with permission by PhysioPoint Limited.
You may view and print website content for your own personal and non-commercial use. You must not reproduce, publish, distribute, sell or commercially exploit website content without prior permission from PhysioPoint or the relevant copyright owner.
16. Website availability
We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted access.
The website may occasionally be unavailable due to maintenance, technical problems, security issues or circumstances beyond our reasonable control.
17. Liability
Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so, including liability that cannot legally be excluded or restricted.
Nothing in these terms affects your statutory rights as a consumer.
Subject to applicable law, PhysioPoint is not responsible for losses caused by your reliance on general website information where you should reasonably have sought individual medical or professional advice.
We are not responsible for losses arising solely from events outside our reasonable control.
18. Privacy and personal information
We take the privacy and security of personal information seriously.
Information about how we collect, use, store and protect personal information is provided in our Privacy Policy.
Information about the cookies and similar technologies used on our website can be found in our Cookie Policy.
19. Complaints and feedback
We welcome feedback about our services. If you are unhappy with any aspect of your experience, please contact us so that we can review your concerns.
You can contact us at: info@physiopoint.co.uk or call 0121 716 5158.
20. Changes to these Terms and Conditions
We may update these Terms and Conditions from time to time to reflect changes to our services, website, business practices or legal requirements.
The latest version will be published on this website.
21. Governing law
These Terms and Conditions are governed by the laws of England and Wales.
Nothing in these terms affects any rights you may have regarding which courts have jurisdiction under applicable consumer law.
22. Contact us
If you have any questions about these Terms and Conditions, please contact:
PhysioPoint Limited
387 Stratford Road
Shirley
Solihull
West Midlands
B90 3BW
Email:
info@physiopoint.co.uk
Telephone:
0121 716 5158
Last updated: 13 August 2026
